Careers

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gptw certified december 2023

 Moyvalley Hotel and Golf Resort are currently recruiting for the following positions:

• Banqueting Manager 

• Guest Relations Manager 

• Bistro Manager 

• Chefs of all Grades - including Breakfast chef, Chef De Parties, Snr Chef De Parties  

• Stores Person 

• Senior Bartenders  

 

Front Office Supervisor

This is a full-time on-site role for a Front Office Supervisor. The Front Office Supervisor will be responsible for supervising receptionist duties, providing exceptional customer service, handling reservations, and communicating effectively with guests and the team.

 

Qualifications

Supervisory Skills and Customer Service experience

Experience in Receptionist Duties and Reservations

Excellent Communication skills

Strong leadership qualities and ability to motivate a team

Ability to multitask and handle challenging situations with patience and professionalism

Experience in the hospitality or tourism industry is beneficial

Bachelor's degree in Hospitality Management or related field is preferred

 

Guest Relations Manager 

 

Role Description

The Guest Relations Manager responsibilities include overseeing the guest journey, liaising with all departments to ensure the guest has a flawless experience.

The role will also make sure all front of house teams offer stellar customer service and provide memorable hospitality experiences for our guests. 

 

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage the guest experience and our hotel’s image, making sure our visitors are satisfied.

 

This full-time on-site role, will be responsible for managing day-to-day guest relations, overseeing staff, managing customer satisfaction, creating and implementing training programs, resolving guest issues, and ensuring a high level of customer service is provided.

 

Qualifications

• Excellent guest relations skills with the ability to resolve issues effectively and efficiently

• Strong communication skills with the ability to communicate effectively with guests, staff, and management

• Experience in managing customer satisfaction and providing exceptional customer service

• Experience in creating and implementing training programs for staff

 

Relevant skills and qualifications that would be beneficial include:

• Experience in the hospitality industry

• Bachelor's degree in Hospitality Management, Business Administration, or a related field

• Ability to speak multiple languages

• Strong organizational and time-management skills

 

• Ability to work in a fast-paced environment

 

In addition to competitive remuneration, we offer a successful path for progress within a dynamic environment. 

 

👉 Interested candidates may apply with CV to hr@moyvalley.com 

 

 

 

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